Refund policy

Returns

Uncut rolls in their original, unused condition may be returned within 30 days of delivery. Every return needs prior approval and a Return Authorization number (RA#): please email info@studiozenwallcoverings.com with your order number. Once approved, we send the RA# and the return address. Returns arriving without an RA# are refused.

A 30% restocking fee applies to approved returns. Return freight is paid by the sender.

Not returnable

Cut or installed material (except up to 3 test strips, see below); custom and made-to-order items, including anything made to your wall size; clearance and final sale items.

Inspect before you hang

Check that the pattern, color, SKU, dye lot and quantity match your order before cutting. Hang no more than 3 strips, then stop and review them in place. No claims are accepted once more than 3 strips have been cut or installed, and labor or installation costs are never covered.

Natural materials vary from lot to lot, and every order ships from one dye lot. Order the full quantity at once; material from a later order may not match.

Defects and claims

If anything arrives defective, incorrect or damaged, contact us right away at info@studiozenwallcoverings.com with photos. Claims must reach us within 30 days of the invoice date.

Exchanges and refunds

To exchange, return the original item with an RA# and place a new order. Approved refunds are paid by check by mail once the return has been received and inspected.

Memo samples

Memo samples are complimentary and do not need to be returned.